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Management Courses Cost $250/person |
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| Anger Management: |
Many of us are alarmed at how anger is controlling our lives. This workshop course is all about acquiring, in a step-by-step format, the skills you need to better manage your own anger, or outbursts of employees, or the anger a client might unleash. |
| Excellent Customer Service: |
This workshop is intended for those in customer service representative and management positions to better understand their roles and responsibilities. Customer Service employees will learn strategies for handling workload, through enhancing organization skills, communication skills, and ability to prioritize. |
| Effective Communication: |
Assertive communication can strengthen your work peer-to-peer relationships, reducing stress from conflict and providing you with support when facing pressure times. Assertive communication can also help you handle difficult family, friends and co-workers more easily, reducing drama and stress. |
| Conflict Resolution – Dealing with Difficult People: |
Conflict in the workplace just seems to be a fact of life. We've all witnessed situations where different people with different goals, opinions, cultures and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. Diversity in a workplace at times brings conflict into the picture, we must learn to better handle conflict situations. |
| Leadership : |
As a leader, you need to interact with your followers, peers, seniors, and others, whose support you need in order to accomplish your objectives. To gain their support, you must be able to understand and motivate them. To understand and motivate people, you must know human nature. Human nature is the common qualities of all human beings. People behave according to certain principles of their respective cultural background. |
| Supervisory Skills: |
This Supervisory leadership training is for experienced as well as inexperienced supervisors who want to explore advanced leadership techniques, cutting edge research, the strength of your employees and yourself and how to foster your team’s development. The workshop is designed to bring you and your team to excellence in the work place. |
| Management Skills: |
In any business, "management" is often considered "whatever needs to be done just to keep things afloat". However, for your business to grow and remain healthy, you must master certain basic skills in management and leadership -- skills that will help you avoid the crisis situations where you have to do "whatever it takes to stay afloat". The basic skills include problem solving and decision making, planning, meeting management, delegation, communications and managing yourself. These skills are also the foundation from which to develop more advanced practices in management and leadership. |
| The Art of Effective Delegating: |
This course teaches the delicate art of effective delegation which usually requires a lot practice and patience. It's a dance of constant refinement and adjustment to find the perfect balance of delegation that allows you to take your business to the next level.It can be challenging to hand the controls over to someone else; especially when it comes to your livelihood. However, delegation is a requirement for the growth of your business - no delegation, no growth. |
| Sales Training: |
Does your sales force need to improve their selling skills? Does your team consistently hit sales goals? Are you comfortable with their professional selling skills or do you wish they knew how to increase their profit margin and sell more? Then this course will bring them upto par in sales. |
| Time Management: |
Have you been trying to improve your time management skills or overall personal effectiveness? Do you feel like you are still missing some key details? If so, we've got something for you. This personal time management course or seminar is for you, if you feel there is not enough time in a day to do your work. |
| Total Quality Control: |
Total quality management (TQM) is a form of doing business in whichmanagers and line employees work cooperatively toward improved quality and productivity. Three components are necessary for total quality management to flourish in any company: participatory management, continuous process improvement, and use of teams. This course or seminar helps in teaching these concepts. |
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SEMINARS:
All courses can be customized for 2-3 hour Seminars |
| Call for dates, times, and more information. |
Ms. Candice Albury
Training Administrator
Tel: 242-393-2164
Fax: 242-394-4971 |
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